That time West Elm advertised to me with a photo of my living room:
Last week, I was scrolling through my Facebook newsfeed and came across a photo of my living room. This wasn’t something I had posted on Facebook, it was a West Elm ad. I snapped it on my iPhone when my new couch finally arrived and uploaded it to Instagram with the hashtag #mywestelm.
In April 2015, Facebook began testing a new product ad with Olapic that pulls in user-generated content for ad imagery. This is the first true test of user-generated content in a Facebook ad.
In the past, consumers didn’t want to interact with brand content on their social platforms. But with the rise of image-based platforms like Instagram and Pinterest, a shift happened. Consumers now want to share how they engage and interact with their favorite brands and products. Because of this and consumers’ need and desire to have everything hyper-personalized, we are seeing the rise of user-generated content, from staged food photos on Instagram to product hacks on Pinterest. When consumers started seeing products friends and influencers were showing interest in, they found a desire to buy, right from social. They became shoppers.
Facebook is taking the Instagram and Pinterest user experience that motivates shoppers to make a purchase, and applying it to their ad units. West Elm didn’t know they were showing me my own photo (why would they sell me a product I already own?). What they do know is that consumers are more responsive to user-generated photos than branded content and I was the type of consumer likely to shop at West Elm (which is very accurate). My photo could have sold someone a coffee table. I should probably take a new picture now that I have a new West Elm rug.
- WHICH P IS BEST FOR YOU? Identify the Right Business Model and Fulfillment Strategy for Amazon [Velocity Amazon Strategy Series]
- CES 2019: A Clearer Picture of Our Future
- MAKING WHOLE FOODS AND AMAZON TRULY WHOLE? FOLLOW THE DATA
- I resolve to sell my product on Amazon in 2019 – WHERE TO BEGIN [Velocity Amazon Strategy Series]
- Amazon’s Customer-centric Evolution—What Amazon’s predictive AI means to Manufacturers and Brands